Data Deletion Instructions

This is a starter policy provided for completeness and is not legal advice; have it reviewed by qualified counsel before relying on it.

You can ask us to delete your PayTier account and the personal data associated with it at any time. This page explains how to make a request and what happens next.

How to request deletion

You can request deletion in either of these ways:

• from within the app, in your account settings, where available; or
• by emailing [email protected] from the email address associated with your account, using the subject line "Data deletion request".

What we delete

When we process your request, we delete your account, business profile, clients and contacts, invoices, and the WhatsApp messages and voice data associated with your account.

What we may retain

We may retain certain records that we are legally required to keep, such as transaction and financial records for tax and audit purposes, for the applicable retention period. We may also retain anonymized or aggregated data that can no longer be linked to you.

Timeline

We process verified deletion requests within 30 days and confirm the outcome by email.

WhatsApp data

Any message content we processed to create invoices is deleted along with your account, as described above.

Contact

For questions about data deletion, email [email protected]. For general support, email [email protected].